RETURNS POLICY
At Tinofun, we strive for the highest quality in our products. If you encounter any issues, please follow these steps to resolve them promptly.
Submit a Complaint: If there is an issue with your product, email us within 15 days of delivery. Include your order number, the email address used for the order, and attach images or videos of the defective product, poor print quality, or any significant discrepancies from the advertised item.
Review and Resolution: Upon receiving your complaint, we will review it promptly. If the product is found to be defective, has poor print quality, or significantly differs from what was advertised, we will either replace the product or issue a refund without requiring the return of the defective item.
Refund Eligibility: Since our products are custom-printed, refunds are only available for defective products, poor print quality, or significant deviations from the advertised product. This helps us improve our quality and service for future orders.
Processing Refunds: If you prefer a refund over a replacement, it will be processed within 3 days. The refund will be credited to your original payment method. Please note that the refund amount will cover only the product price, excluding shipping fees and taxes.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company, as there may be a delay before the refund is officially posted.
- Contact your bank, as processing times can vary.
If you’ve done all of the above and still have not received your refund, please contact us at support@tinofun.com
We appreciate your understanding and cooperation as we work to ensure the best quality and service for our valued customers.